|
This web store is for United Kingdom deliveries ONLY
General
Please be sure to order your correct size of clothing (or boots) and leave enough room for thick jumper (or socks) if required. If in doubt, please refer to our "Sizing" information available on each product page, or click here ...
You can also order by Mail (by credit / debit card, or by enclosing a sterling cheque), or by Faxing your order to us (giving your credit / debit card details). Buying online through our web stores is quicker, since your credit card payment is cleared on-line and thus your order commences processing much sooner, but if you prefer click here ... 
Deliveries
Delivery Costs
Deliveries to the UK Mainland (allow 10 days) carry a £ 8.00 delivery charge.
Please note: Since goods are despatched directly from the manufacturers, if you order products from multiple manufacturers, the products will arrive to you as separate shipments - however, only one shipping charge will be applied to your entire order.
Despatch of goods is subject to product availability, which may in some rare circumstances delay shipment - we will inform you if this should occur and offer you the option of cancelling your order and receiving a full refund. We are afraid we cannot despatch or deliver at weekends or on UK Bank Holidays.
Product Specifications & Pricing
Due to our policy of continual improvement we reserve the right to make alterations to our product line, specifications and pricing at any time.
Please note that all photographs contained within this web site are for visual reference only.
All our merchandise is priced in £ Sterling (GBP)
The Deerhunter Warranty
Unless specifically stated to the contrary, goods purchased from this web site are covered by a comprehensive 12 month warranty against faulty materials or workmanship.
Warranty Claims for items purchased from this web store
Should you consider that you have a warranty claim, please return the goods to us ... The merchandise must be clean before returning it to us. Pack your merchandise securely, include a packing slip clearly identifying your name, address, Post Code, contact telephone number or e-mail address, order number (where available) and date of purchase, with a note telling us the reason for the claim. Send the package via a traceable shipping method to:
SixTop Ltd. (Outdoor Country Clothing)
P O Box 7864,
Crowthorne,
Berkshire
RG45 6GR
United Kingdom
We will assess your claim and contact you with our findings. Please note that the merchandise will be returned to the manufacturer for detailed assessment of the fault so that any such problems may be overcome in future, this may cause a slight delay in the assessment process. Where appropriate we will credit the original purchaser's credit card. Look for your refund - note that any such credits for refunds for purchases from our web store will appear on your credit card statement as WP-SIXTOP LIMITED who manage the web stores for Outdoor Country Clothing and trade in that name.
Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims.
This does not affect your statutory rights as a consumer.
Order Cancellation
Your Right To Cancel Your Order
Orders cancelled before delivery will be refunded in full.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from our web store within 7 working days beginning the day after you receive delivery of the goods.
Should you decide to cancel your order you must notify us within that 7 working day period and we will refund the value of the goods that you purchased by crediting the original purchaser's credit card within 30 days of receiving back the goods. Look for your refund - note that any such credits will appear on your credit card statement as WP-SIXTOP LIMITED who manage the web stores for Outdoor Country Clothing and trade in that name.
If you cancel your order, you must return the goods to us as soon as possible and you are responsible for the original shipping cost and for the cost of returning the merchandise to us. The merchandise must be in original condition, with all original packaging (where available), components, instructions, and warranty material. This does not affect your statutory rights as a consumer.
Make sure you pack the merchandise securely, include a packing slip clearly identifying your name, address, post code, contact telephone number and e-mail address where appropriate. Send the package via a traceable shipping method to:
SixTop Ltd. (Outdoor Country Clothing)
P O Box 7864,
Crowthorne,
Berkshire
RG45 6GR
United Kingdom
Your Privacy
Our Pledge to You, Our Customer
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Collection and Use of Information
Any information that you may provide to us through our web site - which may be collected during the ordering process, registration process, by joining our mailing list, or by e-mailing us - will be collected lawfully and in accordance with the Data Protection Act 1998. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, or any similar information given at the time of ordering or registering for our mailing list. Any information that you may provide through this web site will be collected by SixTop Ltd., who manage the web stores for Outdoor Country Clothing and trade in that name, and will only be used as stated on this web site and to fulfill your order.
Joining Our Mailing List
If you choose to join our mailing list, we will only use the information that you provide to update you on any special promotions, or changes & additions to our product range. If you do not choose to join our mailing list, then we will not provide you with such information. Any person joining our mailing list may opt out of the mailing list at any time by e-mailing us at deerhunter@country-outdoor-clothing.co.uk, stating "Leave Mailing List" in the e-mail "Subject" box.
Contacting Us Regarding Privacy Matters
Security
Secure Shopping
Credit/debit card orders placed on our site are processed by WorldPay using SSL technology, so rest assured that your transactions are protected. WorldPay enable thousands of shoppers in hundreds of countries to shop safely and securely every day - Trusted by customers in 110 countries, WorldPay care about your privacy.
To learn about WorldPay's world leading payment security click on: 
Please Note that purchases from this Web Store will appear on your credit/debit card statement as WP-SIXTOP LIMITED who manage the web stores for Outdoor Country Clothing and trade in that name.
Payment
We accept most major Credit / Debit cards, including ...
Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site, we'll assist you with a prompt refund, exchange, or credit within 30 days of receiving back the goods.
Merchandise must be in original condition, with all original packaging where available, components, instructions, and warranty material.
To Return an Item to Us
Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. Please include your phone number and your e-mail address.
Send the package via a traceable shipping method to:
SixTop Ltd. (Outdoor Country Clothing)
P O Box 7864,
Crowthorne,
Berkshire
RG45 6GR
United Kingdom
We will credit the original purchaser's credit card with the value of the goods that you purchased from us. Look for your refund, issued upon receipt of returned merchandise. Please Note that any such credits for refunds will appear on your credit card statement as WP-SIXTOP LIMITED who manage the web stores for Outdoor Country Clothing and trade in that name.
Shipping Charges on Exchanges / Returns
Exchanges
If you are exchanging merchandise purchased from this web site, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
Returns
If you cancel your order after we have delivered your goods, or are returning the merchandise for a refund, you are responsible for the original shipping cost and for cost of returning it to us. We will only refund the value of the goods that you return.
Incorrect Orders
If we have inadvertently sent you incorrect merchandise, we apologise. You will be reimbursed for the cost of returning the package to us (up to a maximum equal to the original delivery cost charged), and you will not be charged for the shipping costs of replacement merchandise.
Contacting Outdoor Country Clothing
The Outdoor Country Clothing web site and web store are managed by SixTop Ltd. who trade in that name. To contact us please e-mail the appropriate department listed below;
or Telephone us at ... +44 (0)1344 773145 (All calls are charged at the standard rate),
or Fax us at ............ +44 (0)1344 773918
OFFICE HOURS 09:00 - 17:30 GMT Monday - Friday
We will endeavour to respond to all questions as soon as possible and we'll respond to emails within 2 working days.
Contacting Customer Services
Contacting Sales
Contacting Technical Support
|
