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General Please be sure to order your correct size of boots and leave enough room for thick socks if required. If in doubt, please refer to our "Sizing" information available on each product page, or click here ...
 You can also order by Mail (by credit / debit card, or by enclosing a sterling cheque), or by Faxing your order to us (giving your credit / debit card details). Buying online through our web stores is quicker, since your credit card payment is cleared on-line and thus your order commences processing much sooner, but if you prefer click here ... 
Deliveries Delivery Costs Deliveries to the UK Mainland (allow 3 to 5 days for Hunter Boots) carry a £ 8.00 delivery charge.  Please note: Since goods are despatched directly from the manufacturers, if you order products from multiple manufacturers, the products will arrive to you as separate shipments - however, only one shipping charge will be applied to your entire order. Despatch of goods is subject to product availability, which may in some rare circumstances delay shipment - we will inform you if this should occur and offer you the option of cancelling your order and receiving a full refund. We are afraid we cannot despatch or deliver at weekends or on UK Bank Holidays. Product Specifications & Pricing Due to our policy of continual improvement we reserve the right to make alterations to our product line, specifications and pricing at any time.
Please note that all photographs contained within this web site are for visual reference only. All our merchandise is priced in £ Sterling (GBP) Exchanges / Returns Policy We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site and provided that you follow the "Returns Procedure" outlined below, we'll promptly assist you with a refund or exchange within 30 days of the date that Hunter receive the goods back at the warehouse - But the merchandise must be in original condition, unused, with all original packaging where available, components, instructions, and warranty material.
To Return an Item to Hunter IMPORTANT - Using this "Returns Procedure"
1. This procedure is ONLY for the return of Hunter Boots and Hunter accessories purchased from this web site - if you purchased the goods from any other retail outlet or web site, then you should return the goods back to them. 2. The handling of your return / exchange / warranty claim will be much quicker if you follow this procedure. 3. We prefer to communicate by email whenever possible so that we have a written record of the return, so please use email and only phone if you DO NOT have an email address. Returns Procedure Before returning any items please email Hunter Customer Services (Click here ... RETURNS@Hunter-Boot.com) to obtain a Returns Authorisation Number and include the following information in your request:
- The date you received the goods - Your web order number (starts OCC) - The advice note number (from the packing slip) - Your full postal address - Your e-mail address & contact telephone number - The reason for returning the goods, and confirm if you require a replacement or refund. Email the above information to: Hunter Customer Services (Click here...RETURNS@Hunter-Boot.com) The Hunter Customer Services Team will reply promptly with a "Returns Authorisation Number" and further instructions including where to send the goods. Following this procedure will ensure a trouble free return. Where appropriate we will refund the original purchaser's credit/debit card - the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on the card statement. If you have no email address, then (and only then) please telephone Hunter Customer Services on: 01387 269591 to acquire your "Returns Authorisation Number". Shipping Charges on Exchanges / Returns Exchanges If you are exchanging merchandise purchased from this web site, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
Returns
If you cancel your order after we have delivered your goods, or are returning the merchandise for a refund, you are responsible for both the original shipping cost and for cost of returning it to us. We will only refund the value of the goods that you return.
Incorrect Orders
If we have inadvertently sent you incorrect merchandise, we apologise. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.
The Hunter Warranty Every pair of boots purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship. Hunter Boots are made largely by hand, using a combination of modern technology and traditional craft techniques. We use natural rubber in our products, tapped from rubber trees in tropical plantations. For these reasons, each Hunter is unique, and may show tiny imperfections in appearance. These in no way affect the performance of the boot, and indeed may be said to add character.
Warranty Claims for items purchased from this web store Should you consider that you have a warranty claim for any goods purchased from this web site (if purchased from any other retail outlet or web site, then you should contact them with your warranty claim), please follow the procedure detailed above in the "To Return An Item to Hunter" section including as much detail as possible on your Returns Authorisation Request. The Customer Services Team will contact you with further instructions. Where appropriate a refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE. Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims. Please note that return postage refunds will be settled by cheque direct from Hunter Boot Ltd.
Order Cancellation Your Right To Cancel Your Order Orders cancelled before delivery will be refunded in full.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from our web store within 7 working days beginning the day after you receive delivery of the goods. Should you decide to cancel your order you must notify us within that 7 working day period and we will refund the value of the goods that you purchased by crediting the original purchaser's credit card within 30 days of Hunter receiving back the goods. Look for your refund - note that any such credits will appear on your credit card statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Outdoor Country Clothing and trade in that name. If you cancel your order, you must return the goods to us as soon as possible and you are responsible for both the original shipping cost and for the cost of returning the merchandise to Hunter - please follow the procedure detailed above in the "To Return An Item to Hunter" section including as much detail as possible on your Returns Authorisation Request. The Customer Services Team will contact you promptly with further instructions including where to send the goods. The refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE. Your Privacy Our Pledge to You, Our Customer We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Collection and Use of Information
Any information that you may provide to us through our web site - which may be collected during the ordering process, registration process, by joining our mailing list, or by e-mailing us - will be collected lawfully and in accordance with the Data Protection Act 1998. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, or any similar information given at the time of ordering or registering for our mailing list. Any information that you may provide through this web site will be collected by SixTop Ltd., who manage the web stores for Outdoor Country Clothing and trade in that name, and will only be used as stated on this web site and to fulfill your order.
Joining Our Mailing List
If you choose to join our mailing list, we will only use the information that you provide to update you on any special promotions, or changes & additions to our product range. If you do not choose to join our mailing list, then we will not provide you with such information. Any person joining our mailing list may opt out of the mailing list at any time by e-mailing us at clothes@country-outdoor-clothing.co.uk, stating "Leave Mailing List" in the e-mail "Subject" box.
Contacting Us Regarding Privacy Matters
To contact us regarding privacy matters, please email us at ...
clothes@country-outdoor-clothing.co.uk. Security Secure Shopping
Credit/debit card orders placed on our site are processed by WorldPay using SSL technology, so rest assured that your transactions are protected. WorldPay enable thousands of shoppers in hundreds of countries to shop safely and securely every day - Trusted by customers in 110 countries, WorldPay care about your privacy.
PaymentTo learn about WorldPay's world leading payment security click on:  Please Note that purchases from this Web Store will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Outdoor Country Clothing and trade in that name. We accept most major Credit / Debit cards, including ...
 Contacting Outdoor Country Clothing The Outdoor Country Clothing web site and web store are managed by SixTop Ltd. who trade in that name. To contact us please e-mail the appropriate department listed below;
OFFICE HOURS 09:00 - 17:30 GMT Monday - Fridayor Telephone us at ... +44 (0)1344 773145 (All calls are charged at the standard rate), or Fax us at ............ +44 (0)1344 773918 We will endeavour to respond to all questions as soon as possible and we'll respond to emails within 2 working days.
Contacting Customer Services
For queries about an order, or information regarding an existing purchase of our merchandise ... please click here to email Customer Services
Contacting Sales
For sales related enquiries, such as information on sizing & pricing, please click here to email Web Sales.
Contacting Technical Support
For technical support issues, please click here to email Technical Support. Browse & Buy Country Clothing from our web store ...  To view more information about, or to contact, SixTop Ltd. who manage this web store for Outdoor Country Clothing, please Click Here. |
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 All images displayed on this web site are for visual reference only & colours may be slightly distorted. Copyright© 2003 Outdoor Country Clothing - All rights reserved. |
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