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Red Elbows Country Clothing Web Retailer

On: Tuesday, November 21, 2017

Outdoor Knitwear - Superb Jumpers, Super Value For Money!


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Outdoor Knitwear Info on Deliveries, Returns, Exchanges & Warranty.


Info. on Knitwear Deliveries, Returns, Exchanges & Warranty.

Information on Deliveries, Returns, Exchanges & Warranty:

Detailed information about our Outdoor Knitwear products, Exchanges, Returns & Warranty Claims.
Also general info. on Sizing, Pricing, Delivery, Order Cancellation, Privacy, Security and Contacting Us.




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Note: All items shown in these web stores may be purchased individually or as part of a matching product set (where available).

 



This web store is for United Kingdom deliveries ONLY

General
Please try to be sure to order your correct size of jumper. If in doubt, please refer to our "Sizing" information available on each product page. Returning wrongly sized goods is expensive & time consuming, so it is best to get it correct first time if possible!

Deliveries
Delivery Costs
Deliveries to the UK Mainland (please allow 3 TO 5 working days) carry a 5.00 delivery charge. Please note that embroidered jumpers aren't always "stock items" and may be embroidered to order - accordingly you should allow an additional 15 working days for delivery, particularly at peak periods like the run up to Christmas.

Delivery Time - How Long Does My Order Take To Arrive?
This information may vary for each manufacturer, please click on the other manufacturer's link below for more detail ....

Beaver Countrywear   Deerhunter Jackets & Trousers

Obviously some delivery delays may occur during snow, or bad weather and at peak periods like the approach to Christmas.
Note that if you order products from multiple manufacturers, the products will arrive to you as separate shipments - however, only one shipping charge will be applied to your entire order.

Despatch of goods is subject to product availability, which may in some rare circumstances delay shipment - we will inform you if this should occur and offer you the option of cancelling your order and receiving a full refund. We are afraid we cannot despatch or deliver at weekends or on UK Bank Holidays and we ONLY deliver to the UK Mainland and local offshore islands - sorry, but we DO NOT deliver to the Channel Islands.

Note that it is very difficult for us to provide delivery tracking information due to the various delivery companies used by the manufacturers (who ship your goods directly to you) and their diverse shipping locations. However in the unlikely event that your goods have not arrived within 10 working days of ordering, then please email us and we'll try to identify what has delayed delivery.

Product Specifications & Pricing
Due to our policy of continual improvement we reserve the right to make alterations to our product line, specifications and pricing at any time.
Please note that all photographs contained within this web site are for visual reference only.
All our merchandise is priced in £ Sterling (GBP) and ALL prices include UK VAT where appropriate (Children's clothing is Zero Rated for VAT).

The Outdoor Knitwear Warranty
Unless specifically stated to the contrary, goods purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship.
Warranty Claims for items purchased from this web store
Only items sold by us are covered by this warranty. Should you consider that you have a warranty claim, then would you please initially email us advising of the problem - we'll then let you know if you should return the goods to us, or elsewhere if more efficient. Wherever the goods are returned ... The merchandise must be clean before returning it to us. Pack your merchandise securely, include a packing slip clearly identifying your name, address, Post Code, contact telephone number or e-mail address, order number (where available) and date of purchase, with a note telling us the reason for the claim. For your own security (in case it gets lost in transit), it may be wise to send the package via a traceable shipping method. Please ship to:

Outdoor Knitwear
C/O T.W. Kempton (Corporate Clothing) Ltd.,
Byford Road,
Leicester
LE4 0DG
United Kingdom

Upon receipt they will assess your warranty claim and contact you if the findings are negative. Please note that the assessment process may cause a slight delay. If validated and where appropriate we will credit the original purchaser's credit / debit card or PayPal account. Look for your refund - note that any such credits for refunds for purchases from our web store will appear on your credit card statement as WP-SIXTOP LIMITED CROWTHORNE who run these web stores for Red Elbows - Outdoor Country Clothing and trade in that name.

Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims.
This does not affect your statutory rights as a consumer.

Order Cancellation
Your Right To Cancel Your Order
Orders cancelled before delivery will only be refunded in full if the goods have not already been despatched. If already despatched, then you will need to return the goods at your own cost.

The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from our web store within 7 working days beginning the day after you receive delivery of the goods.

Should you decide to cancel your order you must notify us within that 7 working day period and we will refund the value of the goods that you purchased by crediting the original purchaser's Credit / Debit card or PayPal account within 30 days of receiving back the goods. The original shipping costs will not be refunded and you will be responsible for the return shipping cost. Look for your refund - note that any such credits will appear on your credit card statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Red Elbows - Outdoor Country Clothing and trade in that name.

If you cancel your order, you must return the goods to us as soon as possible and you are responsible for the original shipping cost and for the cost of returning the merchandise to us. The merchandise must be in original condition, with all original packaging, components, instructions, and warranty material.

Make sure you pack the merchandise securely, include a packing slip clearly identifying your name, address, post code, contact telephone number and e-mail address where appropriate. Send the package (for your own security, in case it gets lost in transit, it is worth sending via a traceable shipping method) to:

Outdoor Knitwear
C/O T.W. Kempton (Corporate Clothing) Ltd.,
Byford Road,
Leicester
LE4 0DG
United Kingdom

Your Privacy
Our Pledge to You, Our Customer
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Collection and Use of Information
Any information that you may provide to us through our web site - which may be collected during the ordering process, registration process, by joining our mailing list, or by e-mailing us - will be collected lawfully and in accordance with the Data Protection Act 1998. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, or any similar information given at the time of ordering or registering for our mailing list. Any information that you may provide through this web site will be collected by SixTop Ltd., who manage the web stores for Red Elbows - Outdoor Country Clothing and trade in that name, and will only be used as stated on this web site and to fulfill your order.
Joining Our Mailing List
If you choose to join our mailing list, we will only use the information that you provide to update you on any special promotions, or changes & additions to our product range. If you do not choose to join our mailing list, then we will not provide you with such information. Any person joining our mailing list may opt out of the mailing list at any time by e-mailing us at knitwear@country-outdoor-clothing.co.uk, stating "Leave Mailing List" in the e-mail "Subject" box.
Contacting Us Regarding Privacy Matters
To contact us regarding privacy matters, please email us at ... knitwear@country-outdoor-clothing.co.uk.

Security
Secure Shopping
Credit/debit card or PayPal orders placed on our site are processed by WorldPay using SSL technology, so rest assured that your transactions are protected. WorldPay enable thousands of shoppers in hundreds of countries to shop safely and securely every day - Trusted by customers in 110 countries, WorldPay care about your privacy.
To learn about WorldPay's world leading payment security click here or on: Payments powered by WorldPay secure card clearance software
Please Note that purchases from this Web Store will appear on your credit/debit card or PayPal statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Red Elbows - Outdoor Country Clothing and trade in that name.

Payment
We accept PayPal and most major Credit / Debit cards, including ...

we accept these payment methods


Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site, we'll assist you with a prompt refund, exchange, or credit within 30 days of receiving back the goods.
Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material.
To Return an Item to Us
Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. Please include your phone number and your e-mail address. Send the package (For your own security, in case it gets lost in transit, it is worth sending via a traceable shipping method) to:

Outdoor Knitwear
C/O T.W. Kempton (Corporate Clothing) Ltd.,
Byford Road,
Leicester
LE4 0DG
United Kingdom

For all such returns, we will offer an exchange or refund and if the latter we will credit the original purchaser's credit / debit card or PayPal account with the value of the goods that you purchased from us. Neither the original shipping cost, nor the cost of returning the goods is refundable, only the full goods value. Look for your refund, issued upon validation of the fault with the goods you returned to us. Please Note that any such credits for refunds will appear on your credit card statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Red Elbows - Outdoor Country Clothing and trade in that name.

Shipping Charges on Exchanges / Returns
Exchanges
If you are exchanging merchandise purchased from this web site, you are responsible for the cost of returning it to us and there will be an additional charge for shipping your chosen exchange goods.
Please pay the cost of re-shipping your exchange item here .... Pay For Re-Delivery Here


we accept these payment methods

Returns
If you cancel your order after we have delivered your goods, or are returning the merchandise for a refund, you are responsible for the original shipping cost and for cost of returning it to us. We will only refund the value of the goods that you return and only then if the goods are in a "brand new" condition, as shipped to you.
Incorrect Orders
If we (or the manufacturer) have inadvertently sent you incorrect merchandise and it wasn't what you actually ordered, we apologise. You will be reimbursed for the cost of returning the package to us (up to a maximum equal to the original delivery cost charged), and you will not be charged for the shipping costs of replacement merchandise.

Contacting Outdoor Country Clothing
The Red Elbows - Outdoor Country Clothing web site and web store are managed by SixTop Ltd. who trade in that name. To contact us please e-mail the appropriate department listed below;
or (though we do prefer contact by email) you can Telephone Us at ... 0800 756 6588 (Free Phone from Land Line)


OFFICE HOURS 09:00 - 17:30 GMT Monday - Friday
We will endeavour to respond to all questions as soon as possible and we'll respond to emails within 2 working days.
Contacting Customer Services
For queries about an order, or information regarding an existing purchase ... please click here to email Customer Services
Contacting Sales
For sales related enquiries, such as information on sizing & pricing, please click here to email Web Sales.
Contacting Technical Support
For technical support issues, please click here to email Technical Support.

 

Red Elbows Outdoor Clothing is a specialist online retailer of quality outdoor waterproof coats, jackets, tweed shooting clothing (& accessories), wool sweaters & jumpers.

SixTop Ltd. manage the web stores for Red Elbows - Outdoor Country Clothing & trade in that name.

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we accept these payment methods
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