Shopping Cart Help for Outdoor Country Clothing by Red Elbows (1st June 2020)

How To Use Our Web Stores & Shopping Cart

Here's information on Site Navigation and details of the FIVE Simple Steps to make purchases using our shopping cart.

Please Note: We only accept orders entered online through our website - when you place your order through this website, no human gets to see your debit card /credit card / PayPal details and your payment is cleared securely by WorldPay™.
So for security reasons, since we DON'T want anybody here to know your payment debit / credit card or PayPal information, we are afraid that we WILL NOT take orders or payment for our products over the phone.

General Tips:
DO NOT use your browser back/forward buttons to move through the cart.

Accessing Useful Website Functions:
Use ONLY our buttons or links to navigate around the Shopping Cart.
Every page has a horizontal "Navigation Bar" near the top, use this to select major information pages, for example:

Browsing Our Product Brands or Categories:
Our web pages offer several ways to browse our products:

a) By using the Product Brand Selection menu (& info. pages menu) which can be accessed by selecting the "Menu" image which is shown at the top right of the page, it looks like:

b) Or by picking a Product Brand / Gender / Category title from a menu of available categories, as in:

c) Or by selecting from a "Drop Down" list of Categories for the Product Brand, as in:

When Navigating Within The Shopping Cart Itself:
Always read the instructions and messages at the top of every cart page. They will tell you what to do next. The next "logical step" to progress the order is usually indicated by the button being YELLOW in colour (For example the Go to the NEXT Step Button

button).

How To Shop & Pay:

Step Put Items in Your Cart

Shop around the site, adding the items you want to your cart by choosing the Style / Colour / Size from the relevant page and clicking on the Buy Button

button.
For each item that you buy, you'll need to tick the box to confirm that you've read & agree with our Terms Of Sale (should you need to, the View Our Terms Of Sale

button above the "Buy" button allows you to view these).

If you haven't finished & want to buy more items, continue shopping by hitting either the Continue Shopping Button

(to return to your last product page), or the Home Page Button

(to select different products), or by using the Product Menus at the page top.

If you make any changes to the number of product items in the "Qty" column, make sure you update the cart by hitting the Re-Calculate Button

button, or if you want to empty the cart, hit the Empty The Shopping Cart Button

button (you can also delete an item by hitting the "Trashcan" button Trash Can

alongside the Quantity in the "Qty." column).

Once you're happy you've bought want you want, hit the Go to the NEXT Step Button

button.

Note: If you've ordered goods from us before, the system may "REMEMBER" all your Delivery address details, if so go directly to step

below (Unless you need to change something in your previous delivery address by using either the Change Delivery Address Button

or the

buttons).

Otherwise (if you're new to this site) ...

Step Tell Us Where To Deliver Your Order

Fill in the address where you want your order delivered (the Company Name field may be blank if not to a works address).

IMPORTANT NOTE: All deliveries must be signed for.

Please request delivery to your works address if nobody is at home to sign for the goods between 08:30 to 17:30 weekdays.
Be sure to get the Delivery Address, Post Code and your contact Telephone Number correct and it's important that your Email Address is exactly right (If your email address is wrong, then you won't get an order confirmation, or payment confirmation). When you've finished hit the Go to the NEXT Step Button

button.

Step Review Your Order For Correctness & Proceed to Checkout

Make sure your Delivery Address is correct and that your Order Details are also correct, when you're happy with what you see & finished shopping and ready to check out, hit the Go to Checkoutn

button.

Step Give Your Billing (Card Payment) Address

If your Payment Address (that on your Card) is the same as your Delivery Address, then confirm by checking the box.
If your payment address is different, make the changes on the form shown on this page.
Note: You can also add any special instructions to your order at the foot of this page.
When ready hit the Place Your Order

button.

Step Click Red Button To Enter WorldPay (for Secure Collection of Payment Details)

The system will have emailed you (and us) a copy of what you've entered so far - this is simply for you to check - these emails are sent BEFORE YOU'VE PAID.

To Pay for your Order, hit the Place Your Order

button at the top of the screen.
This will take you to the WorldPay Secure Payment System to capture your payment details.
Your Order Details will have been passed to WorldPay and should show on the next page, presented by WorldPay.
Select your chosen payment method: Accepted Payment Methods

When prompted enter your Card Number, Security Code & Expiry Date Details,
Check the "I'm Not A Robot" box (alongside reCAPTCHA logo

at foot of page) and hit Pay For Order Now

That's it, you've finished and your order is now complete!

Here's a description of what function each of the Shopping Cart Buttons performs:

Home
This will take your browser back to our main home page.

Continue shopping
This will take your browser back to the page you last used in Shopping Cart system, or possibly the main shopping area.

Re-calculate
This will update any changes in quantities you make to the items in your shopping cart. Enter a zero or blank to remove an item from your cart (or click on the Dustbin symbol alongside the quantity to delete). Enter a different quantity to change the quantity ordered for a particular item. Then click the re-calculate button to record changes.
Important: If you make any changes in quantities you must hit the re-calculate button to update the changes before you proceed.

Delete cart
This will remove all items from your shopping cart.

Delete Qty (Trash)
This will remove this item from your shopping cart.

Edit cart
This will return you to change the quantities of items currently in your shopping cart. If you do change any quantities, you need to use the re-calculate button before proceeding.

Next
This will allow you to proceed to the next step.

Edit
This enables you to edit Shipping or Billing Address information for your Order.

Checkout
This will take you to the checkout, where you will be prompted to enter payment information. Nothing is billed until you've entered all needed payment information through the WorldPay Secure Server or PayPal.

Tells the WorldPay Secure Server that this is a human & not a dubious robot.

Pay
After you enter all needed payment information, then click on this button to submit your order info to the Secure Payment System. When your payment information is correct and approved, a final invoice will be displayed. You can print the final invoice for your records (a link to the invoice is included in your Order Confirmation Email).

Is Your Cart Working ?
If you are placing items into your cart, but they are not staying in your cart, then your browser may be rejecting cookies. To find out if your browser is rejecting cookies, place an item in your cart from anywhere on the site, and then click on the Buy button. If your browser does not have cookies enabled, then you will be redirected to a page with an error message. You'll need to enable cookies on your browser to use this shopping cart.