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Red Elbows - Outdoor Country Clothing Exchanges / Returns Information

On: Fri. March 5th 2021

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Red Elbows - Outdoor Country Clothing Exchanges / Returns Information

Exchanges / Returns for Orders From:
Red Elbows - Outdoor Country Clothing

Exchanges / Returns Info.

General (But Important):
The Red Elbows - Outdoor Country Clothing web site and web store are owned & run by SixTop Ltd. who trade in that name - You can find our contact details lower in this page.

Please Note that all purchases from this Web Store will appear on your credit/debit card or PayPal statement as:

Exchanges / Returns:
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site, we'll assist you with a prompt refund, exchange, or credit within 30 days of receiving back the goods.
Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material.

When you place an order through this website you can only do so by accepting our "Terms Of Sale", see ... View Terms Of Sale.
Any "made to order" products that you order (e.g. embroidered jumpers) are made specifically for you, so we're afraid they cannot be returned for an exchange or refund unless they are faulty or we've delivered an incorrect item. So please make sure that you order the correct size!

Where To Return an Item purchased from us:

Unless Instructed, please DO NOT return to the CROWTHORNE Office, but follow these instructions ...

  For Deerhunter See ... Deerhunter Jackets & Trousers

  For Beaver See ... Beaver Countrywear

  For Knitwear See ...Niffi & Woolyback Knotwear from Outdoor Knitwear

If Exchanging your order, you will need to pay the £8.50 re-shipping cost for us to send out the replacement (see below).

(When returning your order, it's probably wise to send the package via a traceable shipping method for your own peace of mind).

We will offer an exchange or refund and if the latter (assuming the goods arrive back to us in a saleable condition) we will credit the original purchaser's credit / debit card or PayPal account with the value of the goods that you purchased from us. Look for your refund, it will show on your credit card statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Red Elbows - Outdoor Country Clothing and trade in that name.

Shipping Charges on Exchanges:
If you are exchanging merchandise purchased from this web site, you are responsible for the cost of returning it to us and there will be an additional £8.50 charge for shipping your chosen exchange goods.
Please pay the cost of re-shipping your exchange item here ....

Pay For Re-Delivery Here


Cards Accepted By Us

Returns for a Refund:
If you cancel your order after we have delivered your goods, or are returning the merchandise for a refund, you are responsible for the original shipping cost and for cost of returning it to us. We will only refund the value of the goods that you return and only then if the goods are in a "brand new" condition, as shipped to you.

Incorrect Orders:
If we (or the manufacturer) have inadvertently sent you incorrect merchandise, we apologise. You will be reimbursed for the cost of returning the package to us (up to a maximum equal to the original delivery cost charged), and you will not be charged for the shipping costs of replacement merchandise.

Order Cancellation:
Orders cancelled before delivery will only be refunded in full if the goods have not already been despatched. If already despatched, then you will need to return the goods at your own cost.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from our web store within 7 working days beginning the day after you receive delivery of the goods.

Should you decide to cancel your order you must notify us within that 7 working day period and (assuming the goods are returned in original condition, with all original packaging, components, instructions, and warranty material), we will refund the value of the goods that you purchased by crediting the original purchaser's Credit / Debit card or PayPal account within 30 days of receiving back the goods. The original shipping costs will not be refunded and you will be responsible for the return shipping cost.
If you cancel your order, you must return the goods to us as soon as possible - No refund can occur until we receive the goods back (and they must be in a saleable condition).

Warranty Claims:
Goods purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship.

Warranty Claims for items purchased from this web store - Only items sold by us are covered by this warranty. Should you consider that you have a warranty claim, then would you please initially email us advising of the problem at: Customer Services and we will then let you know if you should return the goods to us, or elsewhere if more efficient.
If the merchandise needs to be returned to the manufacturer for detailed assessment of the fault, so that any similar problem may be overcome in future, this may cause a slight delay in the assessment process.

Country Clothing

Contact Us

Delivery Information

Exchanges and Returns

About Us

Everything we sell is brand new and on sale here at discounted sale prices, offering you excellent value for money. Products have a 12 month manufacturer's warranty.
Our prices are in £ Sterling (GBP) & include UK VAT.

Outdoor Clothing


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Cards Accepted By Us
Country Clothing

SixTop Limited, trading as Red Elbows - Outdoor Country Clothing
Cahirciveen, Crowthorne, Berkshire, RG45 6BT, U.K.
Email Us At: clothes@country-outdoor-clothing.co.uk.

Telephone: 0800 756 6588. For your information:

Registered in England No: 3843214
V.A.T. Registration No: 742 6024 54