About Cookies

Red Elbows - Outdoor Country Clothing Exchanges / Returns Information

On: Fri. November 24th 2017


Previous Page Home Mobile Web Store

Red Elbows - Outdoor Country Clothing Exchanges / Returns Information

Exchanges / Returns for Orders From:
Red Elbows - Outdoor Country Clothing

Exchanges / Returns Info.

Exchanges / Returns:
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site, we'll assist you with a prompt refund, exchange, or credit within 30 days of receiving back the goods.
Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material.

To Return an Item to Us:
If the item concerned was either made by Beaver Countrywear or Outdoor Knitwear, then it is more efficient to return it to them direct, so please email us at: Customer Services and we'll supply detailed returns information.
If the goods that you bought from us and need to return were made by Deerhunter, then (since Deerhunter are in Denmark) it is more cost effective and efficient for you to retrun them to us. Even so, please initially advise Customer Services by email. Then pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. Please include your phone number and your e-mail address. Send the package (So that you can prove delivery to us, you may choose to use a traceable shipping method for your own peace of mind - though this is more expensive) to:

SixTop Ltd. (Red Elbows - Outdoor Country Clothing)
Cahirciveen,
Crowthorne,
Berkshire
RG45 6BT
United Kingdom

We will offer an exchange or refund and if the latter (assuming the goods arrive back to us in a saleable condition) we will credit the original purchaser's credit / debit card or PayPal account with the value of the goods that you purchased from us. Look for your refund, it will show on your credit card statement as WP-SIXTOP LIMITED CROWTHORNE who manage the web stores for Red Elbows - Outdoor Country Clothing and trade in that name.

Shipping Charges on Exchanges / Returns:
Exchanges:
If you are exchanging merchandise purchased from this web site, you are responsible for the cost of returning it to us and there will be an additional £5 charge for shipping your chosen exchange goods.

Cards Accepted By Us

Returns for a Refund:
If you cancel your order after we have delivered your goods, or are returning the merchandise for a refund, you are responsible for the original shipping cost and for cost of returning it to us. We will only refund the value of the goods that you return and only then if the goods are in a "brand new" condition, as shipped to you.

Incorrect Orders:
If we (or the manufacturer) have inadvertently sent you incorrect merchandise, we apologise. You will be reimbursed for the cost of returning the package to us (up to a maximum equal to the original delivery cost charged), and you will not be charged for the shipping costs of replacement merchandise.

Order Cancellation:
Orders cancelled before delivery will only be refunded in full if the goods have not already been despatched. If already despatched, then you will need to return the goods at your own cost.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from our web store within 7 working days beginning the day after you receive delivery of the goods.
Should you decide to cancel your order you must notify us within that 7 working day period and (assuming the goods are returned in original condition, with all original packaging, components, instructions, and warranty material), we will refund the value of the goods that you purchased by crediting the original purchaser's Credit / Debit card or PayPal account within 30 days of receiving back the goods. The original shipping costs will not be refunded and you will be responsible for the return shipping cost.
If you cancel your order, you must return the goods to us as soon as possible - No refund can occur until we receive the goods back (and they must be in a saleable condition).

Warranty Claims:
Goods purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship.

Warranty Claims for items purchased from this web store - Only items sold by us are covered by this warranty. Should you consider that you have a warranty claim, then would you please initially email us advising of the problem at: Customer Services and we will then let you know if you should return the goods to us, or elsewhere if more efficient.
If the merchandise needs to be returned to the manufacturer for detailed assessment of the fault, so that any similar problem may be overcome in future, this may cause a slight delay in the assessment process.

Country Clothing

Contact Us

Delivery Information

Exchanges and Returns

About Us

Everything we sell is brand new and on sale here at discounted sale prices, offering you excellent value for money. Products have a 12 month manufacturer's warranty.
Our prices are in £ Sterling (GBP) & include UK VAT.

Outdoor Clothing

FacebookTwitterBloggerGoogle PlusPinterestLinkedin

Shooting Clothing

Previous Page Home Mobile Web Store

Country Clothing

 View Our Country Clothing Mobile Site Map >>

Cards Accepted By Us
Country Clothing

SixTop Limited, trading as Red Elbows - Outdoor Country Clothing
Cahirciveen, Crowthorne, Berkshire, RG45 6BT, U.K.
Email Us At: clothes@country-outdoor-clothing.co.uk.

Telephone: 0800 756 6588. For your information:

Registered in England No: 3843214
V.A.T. Registration No: 742 6024 54