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Firstly: Any "made to order" products that you order (e.g. embroidered jumpers) are made specifically for you, so we're afraid they cannot be returned for an exchange or refund unless they are faulty or we've delivered an incorrect item. So please make sure that you order the correct size!

For Other Items: It will hasten events if you tell us that you want to return or exchange the goods, then we can warn the warehouse of the impending return, so please let us know:
Email Us to tell us about your return
before you return the goods as instructed below ...
When returning Outdoor Knitwear Products
for EXCHANGE or REFUND, please return to:


PRODUCT RETURNS & EXCHANGES
Outdoor Knitwear
C/O T.W. Kempton Ltd.,
Byford Road,
Leicester
LE4 0DG
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Red Elbows - Outdoor Country Clothing
All rights reserved.